FAQ
What sizes do you offer?
Our RTW collection is available in sizes 32 through 42, as well as Custom Fit. We also offer custom sizing for all couture pieces and alterations on RTW items. See our Size Guide for detailed measurements.
Is FERN truly gender-inclusive?
Yes. Every piece we design is intended to be worn by anyone, regardless of gender. Our sizing is body-based, not gender-based. For couture, we take precise measurements to ensure the best fit for your unique body.
What materials do you use?
We primarily work with silk charmeuse, silk georgette, French lace, wool crepe, and silk satin. Many of our fabrics are deadstock or remnant materials sourced through our partnership with FABSCRAP, a NYC-based fabric reuse nonprofit.
How long does a custom commission take?
Custom commissions typically take 3–4 months from deposit to delivery, including 3–4 fittings. Timeline may vary based on complexity and materials. Your timeline will be confirmed during your initial consultation. Simple alterations on RTW pieces take 1–2 weeks. Made-to-order RTW items ship within 2–4 weeks.
Can I reorder a design I've purchased before?
While we specialize in creating unique, one-of-a-kind pieces, we understand that certain designs become personal favorites. If you wish to reorder a specific design, we will do our best to accommodate your request. Please note that due to the nature of our artisanal process, slight variations may occur.
Can I bring in my own design to have made?
Absolutely. We embrace your individuality and welcome your design ideas. Bring your inspiration and we will work closely with you to bring your vision to life, ensuring the final piece meets your expectations and embodies the essence of our maison.
Can I visit the atelier?
Yes — couture clients are welcomed at our Upper West Side atelier by appointment. To schedule, book via our booking page or send us a DM on Instagram. We also offer RTW appointments for clients who'd like to explore our ready-to-wear pieces in person before purchasing.
Do you ship internationally?
Online checkout is currently available for US shipping addresses only. For international orders, please email fern@fernnewyork.com for a shipping quote and delivery timeline. International customers are responsible for all customs duties, taxes, and shipping costs. See our Shipping & Returns page for full details.
What payment methods do you accept?
We accept all major credit cards via Stripe — Visa, Mastercard, American Express, and Discover — as well as Apple Pay and Google Pay. Affirm buy-now-pay-later is available for eligible RTW purchases. Gift cards are available upon request; contact fern@fernnewyork.com.
Do you offer gift cards?
Yes — gift cards are available upon request. Reach out to fern@fernnewyork.com.
What is your return policy?
RTW items may be returned within 14 days of delivery if unworn, unaltered, and with tags attached. Couture and custom pieces are final sale. See our Shipping & Returns page for full details.
How do I care for my FERN pieces?
Each piece includes a care label. For detailed instructions by fabric type, visit our Garment Care page.